Capstore Holdings Limited (“we/us/our”) takes the protection of your privacy very seriously.
We will only use your personal information to provide the products/goods/services you have requested from us.
We obtain information about you when you ask us to provide products/goods/services and/or when you use our website, for example, when you contact us about our products/goods/services.
The personal information we collect from you will vary depending on which products/goods/services you have requested. The personal information we collect might include your name, address, telephone number, email address, your IP address, which pages you may have visited on our website, when you accessed them and what products you purchased from us.
In general terms, and depending on which products/goods/services we are providing, we may use your information to:
Contact you by post, email or telephone
Process financial transactions
Deliver products/goods/services to you.
Where we have delivered products/goods/services to you, we are required by legislation to retain some of your data. The period of retention required varies with the applicable legislation but is typically five or six years. To ensure compliance with all such requirements it is our policy to retain all data for a period of seven years from the invoice date for such products/goods/services. Thereafter, your data will be destroyed/deleted unless you have expressly agreed with us that it may be retained.
Where you do not purchase products/goods/services from us, your data will be destroyed/deleted immediately unless you have expressly agreed with us that it may be retained.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Any staff with access to your information have a duty to treat your details confidentially.
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of providing the products/goods/services you have requested from us, for example to process financial transactions.
When we use third parties, we disclose only the personal information that is necessary to deliver the products/goods/services to you and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.
Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us using the contact details below.
You have the right to ask for a copy of the information that we hold about you.
Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Your data will usually be processed in our offices in the UK. However, to allow us to operate efficient digital processes, we sometimes need to store information in servers located outside the UK. We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.
Access to your information
You have the right to request a copy of the personal information about you that we hold.
Correcting your information
We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information
You have the right to ask us to delete personal information about you where:
You consider that we no longer require the information for the purposes for which it was obtained;
You have validly objected to our use of your personal information – see “Objecting to how we may use your information” below;
Our use of your personal information is contrary to law or our other legal obligations;
We are using your information with your consent and you have withdrawn your consent – see “withdrawing consent to use your information” below.
Restricting how we may use your information
In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Objecting to how we may use your information
Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. You have the right at any time to require us to stop using your personal information for direct marketing purposes.
Withdrawing consent to use your information
Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
Please contact us in any of the ways set out in the contact details below if you wish to exercise any of these rights.
We keep this Privacy Notice under regular review and will place any updates on our website. Paper copies of the Privacy Notice may also be obtained using the contact details below.
This Privacy Notice was last updated on 14th May 2018.
All complaints are handled in accordance with our Complaints Handling Policy and Procedure.
If you wish to complain about any aspect of your dealings with us, please contact us in one of the following ways:
In writing, addressed to Paul Storrie, Director, Capstore Holdings Limited, Unit 2 TRADA Business Campus, Stocking Lane, Hughenden Valley, High Wycombe, Buckinghamshire, HP14 4NB;
By email, addressed to Paul Storrie at firstname.lastname@example.org;
By contacting Paul Storrie by telephone on 01708 607676
If you wish to contact us, you may do so:
By telephone at 01708 607676 or
By email at email@example.com. or
By post at BTN Music, Unit 2 TRADA Business Campus, Stocking Lane, Hughenden Valley, High Wycombe, Buckinghamshire, HP14 4NB